Refund policy
Return and Refund Policy
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be unused, unworn, and in the same condition in which you received it. It must also include the original packaging, accessories, manuals, and proof of purchase.
To request a return, please contact us through our store contact page before sending any item back. Returns sent without prior approval may not be accepted.
Return shipping
If an item is defective, damaged, or incorrect, we will cover the reasonable return shipping cost. Please contact us promptly and provide photos of the item and packaging.
For returns due to a change of mind, ordering the wrong item or size, or other reasons unrelated to a product defect or fulfillment error, the customer is responsible for return shipping costs.
Damaged or incorrect items
Please inspect your order when it arrives. Contact us as soon as possible if an item is defective, damaged, or incorrect so that we can review the issue and make it right.
Non-returnable items
We cannot accept returns for:
- Used, worn, washed, altered, or damaged items
- Items missing original packaging, accessories, or parts
- Personalized or custom-made products
- Gift cards
- Items marked as final sale
- Products that cannot be returned for hygiene or safety reasons after opening
Please contact us before purchasing if you have questions about whether an item is eligible for return.
Exchanges
The fastest way to exchange an item is to request a return for the original item and place a new order after the return is approved.
Refunds
We will notify you after we receive and inspect your return. If approved, your refund will be issued to the original payment method.
Please allow time for your bank or card provider to process and post the refund. Original shipping charges are non-refundable unless the item was defective, damaged, or incorrect.